Services

We understand that you need to communicate your message to your global audience efficiently, on time, and within budget.

Our language services will play an essential role in improving your customer service and taking your business global.

We can customize our solutions to your needs, going beyond translation and localization to include multimedia localization, content creation, copywriting, and functional or linguistic testing.

Whatever your content type or product, we will source and allocate the right talent to ensure your message is communicated in the way you intended.

We pride ourselves on our customer service and our ability to customize our workflows and processes. Our high level of customer satisfaction drives our passion for high-quality service. In our last customer survey, most customers give us 10/10 for their satisfaction level and we had no detractors at all.

Our range of services is diverse, but some highlights are as follows:

Below is a little more detail into the regular services we deliver to our clients. If you have any questions or require a service that is not listed here, please just write us a note in the form below and we’ll be happy to discuss your requirements.

Award-winning service & innovation:

What does Jonckers do well?

“Working with Jonckers over the past few years has significantly improved our time-to-market. Their quick turnaround times make it possible for us to enter multiple new markets simultaneously and increase our ROI. What’s more, they get the tone spot-on in every translation. From Mountain Warehouse, we value Jonckers’ readiness to support our localization needs.”

image

Mountain Warehouse Localization Team

What does Jonckers do well?

"Rita is a rock star. She always responds quickly to any request. Rafik is also one of your rock stars.
Always willing to help us and be ready for a solution when we pose a problem to him."

image

Anonymous Customer Survey

H1 2020

What's your experience of Jonckers?

"From my initial interactions with Jonckers, to the end result, Jonckers were incredibly responsive. Rafik, our Program Manager, was honest with our tight timelines, but also helped us to achieve them. He kept us updated throughout the process. The translated documentation was of a high standard - I've heard no complaints from anyone reviewing the documentation. Thank you Jonckers for assisting us. I would definitely use Jonckers again and I would highly recommend. "

image

Anonymous Customer Feedback

Is there anything you'd like to tell us?

"I am really grateful for the great customer service we received from you over the years, and here comes a long list of names: Pascale, Igor, Karel, Joanna, Vlastik, and Geo, among many others. You have come a long way since the beginning of our relationship, way to go! "

image

Anonymous Customer Survey

H1 2020

What does Jonckers do well?

“Our priority at MediaPRO is creating training content that puts people first and connects with the learner. Having content in their own language not only ensures better understanding but helps our customers better protect their organizations because their employees are more engaged. Having all our supporting content available in so many languages drives program success in every country.”

image

Lisa Plaggemier,

Chief Strategist at MediaPRO

What does Jonckers do well?

"Whoever was your Czech professional translator has clearly nailed the job as there is no feedback to change anything!! I don’t think in 6 years of working at my company and ALL the translation projects I’ve been involved in, I’ve ever heard that said! Let’s mark it in concrete somewhere, we might not get that again!!"

image

Katie

Customer Feedback

What does Jonckers do well?

"Jonckers excel with Technical, challenging projects that require creativity, ingenuity, and a detail-oriented approach. The final quality is always of paramount importance to the team and this shows."

image

Anonymous Customer Survey

H1 2020

What does Jonckers do well?

"Responsiveness, flexibility, proactive project management" "Always fast to reply and does exactly what we need" "The speed, the price, and the efficiency of communication are great" "Ramp-up during peaks, handling the unexpected increase in workload" "Responsiveness, flexibility with unforecast assignments" "Quality of translations, service, and communication"

image

Anonymous Customer Survey

2022

image Continuous Localization

Due to our ingenious workflows, we can split and allocate content across our global linguistic community, thereby reducing your time to market and allowing you to continuously localize and publish your files. Take a look at our resources and watch our videos to find out how we are uniquely scalable, and help you go to market faster, and on budget.

image Technical Translation

Working with a wide range of industries from eCommerce to e-Learning, from electronics and manufacturing to software, we handle your technical translations with our specially-selected linguists that are trained on your content. We can create and implement glossaries, manage terminology, and create ‘do not translate’ lists, with automated AI quality checks to handle the toughest of assignments.

image Software Translation

We're proud to have been working with Microsoft since its legacy Windows 95. Since then, we've also worked with Adobe, Cisco, and Oracle, to name but a few. Our experience in this field is exceptional. We have several case studies covering aspects of software translations. Please take a look at our resources page to find out more, or just ask us via the chatbot or contact page.

image Website Translation

Multilingual website translation is made easy, with Jonckers' connector to CMS systems.

For example, our connector links Tridion with Jonckers’ proprietary, AI-powered translation platform, WordsOnline. Customers trigger the translation from their interface to send the content instantly to WordsOnline, where a quote will automatically be generated based on word count, translation memory leverage, and services required.

This automated workflow cuts down on project management time and costs and improves customers’ localization experience by removing the need for constant emails back-and-forth regarding translation packages.

Which CMS are you using? Let's see if we have a solution for you.

image e-Learning Translation

Jonckers specializes in e-Learning and multimedia localization services. We globalize your course and translate all of the relevant assets, such as your website, registration forms, assignments, customer support, and videos.

Jonckers DTP Center of Excellence will test the build from start to finish and source valuable feedback from our linguists regarding cultural references and linguistic quality.

Take a look at our e-Learning page, or Adobe case study for more details.

image Knowledge Base & Support Translation

Having the right knowledge base platform to address your customers’ issues is key. By making it available in multiple languages, we elevate your reach and reduce the need for costly one-to-one customer support.

Also take a look at our Digital Assistants and Portal Queries/Multilingual Support case studies for some real-life examples.

image AI and Machine Translation Services

Jonckers’ AI-powered localization platform, WordsOnline, incorporates Artificial Intelligence and Neural Machine Translation with human expertise to deliver the best quality, at scale.

Thanks to our automated platform, Jonckers’ intelligent processes define the best MT engines for each content type and language.

Our unique claim-based approach allows linguists to continually claim and post-edit sections of machine translated text. This translator-in-the-loop workflow means WordsOnline profits from the best of both worlds: technological and human translation.

or read our global marketing case study.Take a look at our 3D video, ‘WordsOnline Explained’ to see this in motion

image Terminology Creation & Management

Terminology plays a crucial role in the translation process as it ensures your tone of voice and branding remain consistent.

Jonckers’ terminology management services include creating, updating, and maintaing your term bases and term lists.

Our terminology work consists of systematically collecting, describing, processing, and presenting the concepts of a specific subject area with their intended meanings.

Our enterprise clients feel the benefit of this in enhancing the consistency of translations across all their content and channels.

image Style Guide Creation & Management

Does your tone of voice and branding resonate and engage in all languages? Style guides are a must to ensure consistent translations, especially at scale. They collect useful information to help linguists and revisers translate your original content with a language and voice that adheres to your specific requirements.

We can either work directly with your pre-created style guides, or we can create these for you. Our language experts will also regularly maintain and update your style guides.

Our enterprise clients benefit from a consistent brand and tone of voice across all channels and in all languages, thanks to our style guide services.

image Third Party Quality Assessments

Does your content need a fresh pair of eyes, but at high volume? We help clients review and analyze the translation they have done either in-house or through an agency. Jonckers can ask as a third-party quality expert and provide assessment and arbitration services with unbiased feedback in the form of ISO-compliant quality reports with the help of our subject matter experts.

image Machine Translation Consulting & Implementation

Keeping up with the developments in the Machine Translation (MT) industry is not an easy task. Technology is constantly improving and it's easy to lose track of the main events. Yet, the decisions made on the MT front will help your company become global faster and in a more efficient way.

Jonckers offers our customers our experience and expertise on the matter. We can advise you on the type of content where MT can be applied, the services needed for each domain, and implement the best MT provider for each language pair and domain.

image Multilingual Desktop Publishing (DTP)

Videos, images, web pages, booking interface, customer reviews, social media… The variety of content you need to translate grows, but we can handle this complexity thanks to our intelligent workflows. You can upload all of this and more through our enterprise subscription using desktop publishing (DTP) tokens. Need more details? Talk to us with the chatbot, or use our contact us page.

We're happy to discuss your challenges. If you want to self-learn some more, take a look at the Marketing case study and the Adobe case study.

image Functional Testing and QA

Functional testing is one of the key steps to ensuring the quality of your products. Jonckers’ trained testers examine the final product, determining if a piece of software behaves as expected by comparing the corresponding requirements to validate whether the output suits the end user’s expectations. This process involves black-box testing techniques to check the application’s usability, accessibility, user interface, different functionalities, or error conditions, amongst others.

We are uniquely scalable: for one customer we hired over 200 functional testers and had them all accredited and working within two months.

Do you have any outsourced functional testing or QA? Talk to us to find out more via the chatbot, or the contact us form.

image Linguistic Testing & QA

Do you want to ensure that your website or your user interface complies with all your requirements? Is the terminology correct and consistent? Does everything look and work as expected and does the format visually match your expectations?

We are able to provide contextual and functional linguistic testing services consolidated by accurate Quality Assurance processes.

Do you have any outsourced linguistic testing or QA? Talk to us to find out more via the chatbot, or the contact us form.

image Localization Engineering

Are you worried about security? Are you looking for an end-to-end localization system? You should certainly be thinking about it.

Localization engineering is a fundamental step in the translation workflow. Even the most simple of the Word files have formatting, and localization engineering ensures nothing is lost in translation.

Jonckers’ team of localization engineers export data from different source files to ease the translation work to our WordsOnline’s community of linguists. Afterwards, the metadata is integrated into the target files, customizing the target documents to maintain your unique brand into a more global audience.

In doing so, all our WordsOnline translations are kept on our secure cloud. These are not downloaded or worked on locally. This becomes a full-end-to-end process and not a half-hearted system.

This end-to-end system ensures that your data integrity is intact, but also that the fastest, most efficient processes are managed, reducing human input and potential errors.

image Multimedia Services

The barriers to creating videos and digital content have gone. No longer do videos need to be formal, corporate videos. Anyone with skill can and is creating content, with millions of videos being uploaded every second. The question is, how do you ensure your content is engaging and understood in multiple countries and languages?

Effective localization of your digital content and videos ensures that the ROI from your content is maximized. Enabling you to reach, teach, and convince audiences across the globe.

Do you want to read more? Take a look at our Adobe case study, which explains how we translate thousands of their videos cost-effectively and at high speed, or discover how we helped MediaPRO overcome the challenges of localizing their e-Learning content.

image Neural Machine Translation (NMT) Set-up & Training

Do you want to use Neural Machine Translation (NMT) technology? Do you know that NMT is based on deep neural networks, a powerful algorithm that learns from existing translations created by humans? The idea is that the more quality content that’s fed into NMT, the more it will learn from your content and how you like your content translated.

We can boost the NMT training with translation memories and glossaries to optimize MT quality, improving the final translation quality, at maximum speed.

image e-Learning Localization

Are you looking to increase registration and engage audiences worldwide? e-Learning modules are more effective when offered in the learner’s native language, as attendees can focus on learning the content and not on translating at the same time.

Jonckers can offer turnkey solutions in localizing modules, including human or synthetic voiceovers, subtitles, and captions: in short, we can localize any and all content required to reach and teach your global audience.

Interested in learning more? Take a look at our Adobe case study, which explains how we translate thousands of their videos cost-effectively and at high speed, or discover how we helped MediaPRO overcome the challenges of localizing their e-Learning content.

image Video Localization

Did you know that video is the number one format marketers use in their content strategy? Or that 59% of executives say they would rather watch a video than read text? (Sources: Hubspot and Wordstream).

Keep your worldwide audience engaged by including multilingual subtitles and voiceovers on your videos.

Want to discover more about Jonckers’ video localization services? Have a read of our Adobe case study which explains how we translate thousands of videos cost-effectively and at high speed.

image Website Localization

CSA research showed that 65% of global consumers interviewed prefer to consume content in their own language​, and 40% will not buy in another language​.

If you want to drive online revenue, you'll need to localize your website content to achieve your desired growth.

It's no longer possible to operate globally with a website in just one language. Jonckers' translation and localization services help you to break down language barriers and ultimately drive your online revenue. Let us know which CMS you are using! For example, we simplify the process of multilingual website translation through our connector to Tridion Sites.

Our connector links Tridion with Jonckers’ proprietary, AI-powered translation platform, WordsOnline. Customers trigger the translation from their interface to send the content instantly to WordsOnline.

This automated workflow cuts down on project management time and costs and improves customers’ localization experience by removing the need for constant emails back-and-forth regarding translation packages. The user can stay in their Tridion environment and their BluePrinting stays intact.

image Social Media Campaigns

Brand agility, recognition, and presence are impossible without social media. Jonckers helps bring your global voice to life, with our fast turnaround and high quality. From written social posts to visual campaigns such as TikTok and Instagram, we can help you engage with your audience and develop consistency in communications.

Talk to us to find out how we can help you scale up your social media activities.

image Email Marketing

Email remains one of the most important and effective ways for your business to connect with customers and build lasting relationships with them. The number of email users is expected to grow to 4.5 billion users by 2024 (Statista, 2021). As marketers, we need to ensure we deliver the most engaging content, in our audience's language. Which emailing platforms do you use? Talk to us to find out how we can help you scale up your global emailing.

image YouTube Videos

YouTube is the number one platform on social media for marketers to build communities. (HubSpot Blog Research, 2021). With 84% of people saying they’ve been convinced to buy a product or service by watching a brand’s video (Wyzowl, 2020), it's clear that video marketing is powerful and profitable.

Marketers use a mixture of videos throughout the funnel - from awareness through to loyalty. In order to achieve the full potential of video marketing, you have to ensure that your videos (and their subtitles and voiceovers) leave your customers convinced of your offering. See our Adobe case study to discover how we localize thousands of videos a year for our clients.

image Transcreation

Your marketing toolkit contains a plethora of communication, promotional assets, and customer loyalty campaigns that are part of your DNA. We’re here to ensure your full marketing and digital campaign has a much greater impact by addressing your audience’s needs and desires in multiple languages.

Transcreation looks at the local market, contextual, and cultural elements of the brand and ensures that the message isn’t just translated but can be understood and loved by the local audience. It ensures that your choice of words respectfully and culturally matches the audience’s needs.

Transcreation is key for stronger elements of the brand such as straplines, logos, hashtags, Twitter campaigns, and SEO. Talk to us to find out how we can help you scale up your global messaging with transcreation.

image Subtitling

Are videos a key part of your communication? Subtitles are essential for viewers and users watching a video in their non-native language. No matter your level of proficiency, subtitles will assist your viewers in remaining focused and engaged.

Nowadays, subtitles are essential to e-Learning content as many students must learn in their non-native language.

Subtitles are also used to help hearing impairment people follow the content you’re displaying.

To find out how we helped Adobe with the voiceovers of thousands of videos, take a look at our case study.

image Voiceover

Are you worried about localizing video voiceovers at scale? Jonckers' professional team can guide you through our high-quality and fast-turnaround video workflows.

Our workflows are designed to help you continuously publish your content, while Jonckers takes care of the rest. To find out how we helped Adobe with the voiceovers of thousands of videos, take a look at our Adobe case study..

image Audio & Video Localization

Jonckers' professional engineering services can help you localize your audio and video content professionally and at scale. Whether your videos are for training and e-Learning or for marketing and promotion, we can guide you through the most appropriate workflow for your audience. Our case study with Adobe explains how our innovative workflows and use of the latest technology allowed us to localize thousands of videos within short turnaround times.

image Webshop Translations

Are you debating whether or not to translate your webshop? It's well known that 75% of consumers are more likely to purchase from a brand if the website, webshop, and product information is in their native language. Can you imagine all the sales you’re losing by not localizing?

We know that translation can sometimes be just another task on the to-do list, so we’ve created a subscription service within WordsOnline that makes the entire process as easy as possible, from online ordering to budget approval. You’ll also gain real-time insights into projects thanks to our intuitive dashboards, and admin and invoicing can be done directly within the platform.

Take a look at our subscription pricing page for more details, or read our global marketing case study.

image Translating eCommerce & Product Descriptions

WordsOnline was originally built for translating product descriptions for Amazon. WordsOnline is still one of the most scalable and cost-effective solutions in the industry for eCommerce content, e-catalogs, and product descriptions.

Read our Amazon-approved case study to see how we support their growth through translating millions of words a week.

Discover the low-hanging fruit of translating all your product descriptions to drive your own sales strategy.

If budget is an issue, you can consider our subscription service, for regular translations that match your growth ambitions.

image Website Translations

CSA research indicated that 44% of European internet users feel they are missing interesting information because web pages are not in a language that they understand.​ It's no longer possible to be global with a website in just one language. Jonckers will help break down language barriers and ultimately drive your online revenue.

Let us help you translate your website, so it can reach its full potential. Contact us to discuss your requirements.

image Global SEO & SEM Translation

Driving traffic to the king of content - your website - has long been served by SEO and SEA.
Ensuring strategically chosen keywords are localized correctly is key to extending your success into new foreign markets. Take a look at the Mountain Warehouse case study for an insight into how we can help you with your complete marketing communications: from keywords to campaigns.

image Global Marketing Campaigns

Tight deadlines & budget control, navigating through last-minute changes and countless channels, marketplaces, and platforms. All this, in multiple languages….

Marketers know theirs is the first budget to shrink when things get tough, yet their work is vital in supporting the global growth of organizations.

Marketers recognize ROI in their campaigns by linking deliverables to increased revenue. Simply put, the more countries and marketplaces your products appear on, the greater the revenue streams. Thus, for a relatively small investment in translation, you could vastly increase your sales potential.

We know that translation can sometimes be just another task on the to-do list, so we’ve created a subscription service within WordsOnline that makes the entire process as easy as possible, from online ordering to budget approval. You’ll also gain real-time insights into projects thanks to our intuitive dashboards, and admin and invoicing can be done directly within the platform.

Take a look at our subscription pricing page for more details, or read our global marketing case study.

Ready to start?

Explore WordsOnline, AI-powered translation platform

Schedule a call

Contact us

image

Our global customers

image image image image image image
This site is registered on wpml.org as a development site.